My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

  • :
  • English
  • :
  • (844) 268-5096
brook byrd-venales teamphoto
a person wearing glasses

Charlene Parker

Customer Service Representative

Char has worked for over 13 years with agents serving American Family clients. Blessed with a wonderful family, she cherishes time with her 2 married sons and 3 grandchildren at their Minnesota cabin. Char is part of a philanthropic women's group in her spare time. She also enjoys exploring Iowa with her daughter-in-law, and loves swimming, biking, and cheering for the Indiana Fever!

American Family Insurance Logo

James Cate

Customer Loyalty Specialist

Jim brings 9 years of dedicated experience to American Family Insurance. He shares a joyful life with his lovely wife, Alison, their five-year-old son, Beric, and three-year-old daughter, Teddi. Their family is completed by their playful puppy, Jojo. In his leisure time, Jim enjoys relaxing at the lake, whether on the boat or the beach. He is an avid fan of the Red Sox and the Hawkeyes.

a man smiling for the camera

Joshua Bousman

Sales Specialist - All Lines

Josh joined American Family in 2019. He is engaged to Brook, and together they share a loving family with his son Parker (10), soon-to-be stepdaughter Evie (6), and their dog Luca. Josh enjoys spending time with his family and finds relaxation in golfing & fishing. He is passionate about his role with American Family, where he helps to protect families and support their peace of mind.